Hotel Suites in Orlando

General

Q. Is there a charge for High-Speed Internet Access?
A. The prevailing rate for High Speed Internet Access is $8.99 per day (per 24 hour period). The hotel now offers wireless internet service in all guestrooms and public areas.  The same daily fee applies.

Q. What is your cancellation policy?
A. If your plans change, we are happy to accept your cancellation with 72 hours notice at no additional charge.

Q. Does the Buena Vista Suites Hotel allow pets?
A. As of August 1, 2008, Buena Vista Suites will discontinue its pet policy.  Pets will no longer be permitted in guest suites or on hotel grounds.

Q. Is there a minimum age that a guest needs to be in order to check in?
A. Yes, the minimum check-in age is 18 years old.  Additionally, any guest under the age of 21 must provide a valid credit card in order to check-in.  This includes all 3rd party reservations in which the guest is responsible for incidentals only.  Any cash paying guest under the age of 21 will also be required to provide a valid credit card for incidentals in order to check-in.

Q. What are your check-in and check-out times?
A. Buena Vista Suites's check-in time is 3pm and the check-out time is 11am.

Location and Nearby Attractions

Q. Do you offer any packages with passes to Orlando Attractions?
A. Yes, we feature 4 night and 5 night packages that include Disney attraction tickets. Additional Orlando attraction tickets available for a la carte purchase at the Guest Services Desk.

Q. What are your restaurant options outside of the hotel?
A. We are located a mile and a half from Disney property offering a multitude of restaurants and we are a short five minute drive from Crossroads which has TGIFriday’s, Olive Garden, Chevy’s, Red Lobster, and more!

Q. How far are you located from:
A.  Orlando International Airport (MCO)? 16 miles
      Orlando/Sanford International Airport (SFB)? 47 miles
      Sea World? 6 miles
      Walt Disney World® Resort? 1.5 miles
       Universal Orlando? 10 miles
       International Drive? 1 mile
       Orange County Convention Center? 6 miles

Q. Do you provide transportation to/from the airport? or AmTrak Station?
A. While we do not provide complimentary shuttle service, Guest Services will be happy to arrange for a taxi or limo to take you to and from the airport or train station.

Q. Do you have transportation to the local theme parks?
A. We offer scheduled complimentary transportation to all four Walt Disney World® Theme Parks and Downtown Disney® area. Transportation is available to the other theme parks for a minimal fee. Please contact our Guest Services department for arrangements.

Q. Are the shuttle buses ADA accessible?
A. Yes. Please notify our Guest Service desk 24 hours in advance.